Thank you for shopping with us for your Christmas Orders. As we make the majority of the collection to order, the cut-offs for pre-Christmas delivery vary.
Order in time for Christmas delivery; please find the key dates to remember below.
CHRISTMAS DELIVERIES
CHRISTMAS ORDER DEADLINES
Bezel Facets + Drilled Styles (Excluding Bezel Heart + Facets Floating Heart)
UK: Order By 4PM GMT on 9th November 2026 for pre-Christmas delivery.
Ireland: Order By 4PM GMT on 4th November 2026 for pre-Christmas delivery.
Europe: Order By 4PM GMT on 4th November 2026 for pre-Christmas delivery.
Rest of world: Order By 4PM GMT on 4th November 2026 for pre-Christmas delivery.
Intricate Natural Diamond + Gemstone Styles (Excluding Diamond Set Letters)
UK: Order by 4PM on 19th November 2026 for pre-Christmas delivery
Ireland: Order by 4PM on 14th November 2026 for pre-Christmas delivery
Europe: Order by 9th November 2026 for pre-Christmas delivery
Rest of world: Order by 9th November 2026 for pre-Christmas delivery
Diamond Set Letter Styles
UK: Order by 11:59PM on 29th November 2026 for pre-Christmas delivery.
Ireland: Order by 11:59PM on 24th November 2026 for pre-Christmas delivery.
Europe: Order by 9th November 2026 for pre-Christmas delivery.
Rest of world: Order by 9th November 2026 for pre-Christmas delivery.
Birthstone, Forever Diamonds, Bespoke Handwritten Styles + Milestone Styles
UK: Order by 11:59PM on 30th November 2026 for pre-Christmas delivery
Ireland: Order by 11:59PM on 25th November 2026 for pre-Christmas delivery.
Europe: Order by 20th November 2026 for pre-Christmas delivery.
Rest of world: Order by 20th November 2026 for pre-Christmas delivery.
Bezel Facets Heart + Facets Floating Diamond
UK: Order by 11:59PM on 30th November 2026 for pre-Christmas delivery
Ireland: Order by 11:59PM on 25th November 2026 for pre-Christmas delivery.
Europe: Order by 20th November 2026 for pre-Christmas delivery.
Rest of world: Order by 20th November 2026 for pre-Christmas delivery.
Solid Gold Styles (9ct + 18ct)
UK: Order by 11:59PM on 4th December 2026 for pre-Christmas delivery
Ireland: Order by 11:59PM on 29th November 2026 for pre-Christmas delivery.
Europe: Order by 20th November 2026 for pre-Christmas delivery.
Rest of world: Order by 20th November 2026 for pre-Christmas delivery.
Club Gold Aftercare
Repairs (Out of Warranty)
UK: Order by 11:59PM on 20th November 2026 for pre-Christmas delivery Item needs to be sent back to workshop by 25th November
Ireland: Order by 11:59PM on 20th November 2026for pre-Christmas delivery. Item needs to be sent back to workshop by 25th November
Europe and Rest of World - No longer available for pre-Christmas return delivery.
Additions (Plain Gold)
UK: Order by 11:59PM on 20th November 2026 for pre-Christmas delivery Item needs to be sent back to workshop by 25th November
Ireland: Order by 11:59PM on 20th November 2026for pre-Christmas delivery. Item needs to be sent back to workshop by 25th November
Europe and Rest of World - No longer available for pre-Christmas return delivery.
Additions (Diamond Set Letters, Birthstones + Forever Diamonds)
UK: Order by 11:59PM on 29th November 2026 for pre-Christmas delivery Item needs to be sent back to workshop by 25th November
Ireland: Order by 11:59PM on 29th November 2026 for pre-Christmas delivery. Item needs to be sent back to workshop by 25th November
Europe and Rest of World - No longer available for pre-Christmas return delivery.
GENERAL DELIVERY INFORMATION
Transit Times (Once Production is Completed)
Our production times typically range from 2–8 weeks, depending on the piece. You’ll find the estimated production time clearly noted on each product page before placing your order.
During the Christmas period, production times are likely be shorter. Please refer to our Christmas Order Deadlines section above for the latest information on ordering in time for Christmas.
If you’re ordering for a special occasion or need your piece by a particular date, please leave a note at checkout or get in touch with our Customer Services team at info@aurumandgrey.com. We’ll always do our best to help!
| SHIPPING TIME & DESTINATION | CARRIER | SHIPPING FEE |
| UK: 1-2 Working Days (once your order has been produced) | Royal Mail / DPD | FREE for orders over £160 or more |
| UK: 1-2 Working Days (once your order has been produced) | Royal Mail / DPD | £5 |
| EU: 4 -7 Working Days (once your order has been produced) | DPD / DHL | Confirmed in basket |
| REST OF WORLD: 5-7 Working Days (once your order has been produced) | DPD / DHL | Confirmed in basket |
Duties + Taxes for Non UK Orders
International Deliveries (Outside the UK)
For orders delivered outside the UK, UK VAT will generally be deducted at checkout.
Please be aware that international orders may be subject to additional import duties, taxes and customs fees, depending on the destination country and order value. These charges may be calculated at checkout or requested by the courier before delivery.
EU Deliveries
EU orders may be subject to import VAT, customs duties and additional handling fees. Since July 2026, new customs charges have been introduced, including a €3 duty on qualifying items in consignments valued at €150 or less.
US Deliveries
US orders may be subject to import duties and taxes regardless of order value. The previous $800 duty-free exemption was removed in August 2025.
Please note: Any applicable import duties, taxes or customs fees not collected at checkout are the responsibility of the recipient and may need to be paid before delivery.
Why Shop with AURUM + GREY
Hi there,
It’s Talya here. I’m the founder of AURUM + GREY so I thought I should answer this one personally. We are a small London-based business that is passionate about doing a great job for you. Our pieces are more than ‘things’; so often they are golden milestone and we are forever honoured when you choose to mark your special moments with our pieces.
The vast majority of our collection is made in our London Atelier with sustainability at our core. Our team of skilled jewellers are an amazing super talented bunch who craft your pieces to order which is something we are immensely proud of. We’re somewhat obsessed with our customers and as such our aftercare is at the core of what we do; we LOVE making your piece grow with you and making additions to your pieces is a huge part of our business.
We’re so very grateful for your orders, every single one.
Much Love,
Talya