Shipping policy

The majority of our products are lovingly made bespoke to order in our London atelier. We do not carry stock of personalised pieces. Please allow 4 weeks for production unless otherwise stated on product descriptions. 

As a general guideline, diamond products require 4–8 weeks for production. If you need your order by a specific date, please email info@aurumandgrey.com to check if we can accommodate your deadline. Please note, an additional surcharge may apply for expedited orders.

London Click and Collect: available at checkout. 

Same Day Production: Available on selected styles. Order by 11:00 AM (Mon–Fri) for Next Day Delivery within the UK. International delivery times may vary.

Note: Orders placed after 11:00 AM on Fridays or during Bank Holidays will be dispatched on the next working day.

GENERAL

Please place the the order and send on the order number with an express shipping request to info@aurumandgrey.com.

Once your item is complete, we will dispatch and update you with your tracking information.

We ship worldwide and offer the following options:

For any enquiries, please get in touch: info@aurumandgrey.com 

DUTIES AND TAXES 

Any applicable Duties and Taxes on deliveries must be settled by the recipient. These estimates are calculated at checkout. Please check with your local customs and duties office for more information on these charges. 

EU DELIVERY

Our EU deliveries are now subject to additional duties and taxes which are calculated at checkout and payable by the customer. 

USA DELIVERY

As of August 2025, all orders shipped from the UK to the United States may be subject to import duties, taxes, and handling fees, regardless of the order value.

The previous $800 de minimis exemption (which allowed low-value orders to enter the U.S. duty-free) has now been removed for UK goods. This means that even small orders may incur:

• A 10% U.S. import tariff based on the item value

• A customs handling fee 

• Possible state-level sales taxes

We are a UK-based brand and all of our jewellery is handmade in London. While some materials may be sourced from outside the UK, our pieces are assembled and finished here. We provide accurate customs declarations, but please note that U.S. Customs determines the final charges.

US shopping is £15 (roughly USD $18)

Important Information:

• AURUM + GREY is not responsible for any import duties, taxes, or fees incurred upon delivery.

• We recommend checking with your local U.S. customs office if you're unsure about potential charges.